Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Item Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestitemstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great product for the price. Compact and sturdy. Comes in handy when camping or stuck in wildernesses.
We were a little bummed that the bag it came with was black instead of camo but that's the worst thing we can say about it for now. Hubby put it together and played around with it. Now he can't wait until we go on our next ride to give it a try.
I was a bit skeptical when I ordered this but when I unboxed it, I was shocked at the quality of it! We will be using this entire tool while camping and hiking. It packs easy with all of it's multiple tools with it.
The product came quickly but is missing the top part of the handle. However, it appears to be a great product.
Great camping/compact shovel. Very sturdy. The accessories are good and the shovel itself is great. I Would have given it 5 stars. I am impressed with the shovel, overly thrilled with the other accessories (knife, fire striker)
I love how compact it gets. I have not used it extensively yet but so far so good. It is indeed able to cut rope easily and dig a small fire pit. I will be buying one for every vehicle.
This is one of those purchases that you think is really cool and super awesome and you would be right. Really study, I like the weight to it. Its such a awesome tool to take camping or just you know, killing zombies, lol. It's really cool!
I'm surprised with how sturdy it feels. And water proof gaskets on each section is a nice touch. The knife is much smaller than it looks in the pictures, but still a useful tool. Thanks!
I love this little shovel. Its compact like many other, but i like i change the length, i took the shovel out to the garden and played with it. It works wonderfully, it chops, and cuts. Im putting it the vehicle and will be using it camping
This shovel is awesome for the price I've used everything and no complaints
Okay, so overall this product met my expectations. I wanted something durable, but not too expensive. I came across this particular product and liked what I saw. It comes with a pouch so it can be carried more conveniently. The only problem I found was the compass. The compass only works at a certain angle. I don’t know if it’s just a bad design, but I wouldn’t depend on it. I am overall happy though. I still haven’t taken it out, but I intend to put it to use soon.
This little kit packs alot of different tools into one. If you are an outdoors person like I am, this is a must have. Perfect for camping, overlanding, off roading or anything in between. The quality and value can't be beat. This is a must have!
We like outdoor and a lots of outdoor activities. This is a perfect tool for us to have. It very compact, Sturdiness, and convenient tool. Very useful for outdoor. Definitely will recommend.
I just recieved this this shovel so I can't attested for its functionality and durability. However I am impressed with its quality for its price! It all threads together snugly and will clearly be a useful and durable tool.
Bang for the buck on a multi-tools plus a shovel. Must have tool for camping. Everything fits snugly inside once assembled, no worries about missing something might comes handy. Very sturdy for what it is, thick enough to handle to heavy weight, possibly could use as a leverage too.
This survival tool is seriously awesome. It's easy to assemble and has multiple uses. I can start a fire using the Flint and dig a hole for the fire to sit in too. It's easy to assemble and great quality. It's nice and solid so it should have no problems holding up to whatever we subject it to, and for the price you can't beat it. Happy campers here
I was impressed with the overall product; it was lightweight, a lot sturdier than I expected, and very easy to assemble. I used it as a chopping tool for firewood while camping and it worked great! Thanks to the seller!
Product was as described it worked great. It was easy to take apart and little more difficult to put back together but once you learn how... it works great!
I saw this and it piqued my curiosity, so I figured since I can blow 40 bucks on dinner, I’d give it a shot. I was honestly surprised at the sturdiness of the handle and blade. Not too sure about the knife, it may get you out of a pinch once or twice, but I don’t really care about that, I’ve got my real knife and tools in the bug out bag already. But the actual shovel part itself I felt was definitely worth the money.
Got this for my brother who loves to camping. Such a cool gadget.. Although the mixed reviews had me torn - I decided to try for myself.. very happy I did, such an awesome gift idea.. he loves it, it’s sturdy durable and easy to use.. Ultimate survivors kit. Compact and easy to store away. Has come in handy many times already.. very happy with this purchase, worth the price!
Our family likes to go camping and hiking and I have to admit, Im drawn to multifunctional tools like this. This one possibly does more then I will ever need or use but it's nice to know the option is there. This tool is made out of a sturdy steel. It's lightweight enough it doesnt weigh down your backpack and weighs less then 2lbs. It measures 9 * 6.5 * 1.8 inches when folded up and extends to 29”.
This thing helped me survive my snowy camping trip. I was hammering stakes into the snow and taking them out when I was ready to leave. The blade is very sharp and does cut thru branches just like on the video. I don’t want to try and cut thru a brick because I want to keep it sharp. Whoever was talking crap about the carrying case is a moron. The carrying case was very well made and a very nice touch.
I bought this for my husband. He loves it. Its not that light but it is durable. The durability makes up for it being heavyweight. Would definitely purchase more
Seems legit has a good study feel to it could def be useful good length when together! Does really have multiple uses decent weight not to heavy if you’re gonna put it on ur tac bag overall decent product
My trusty tri-fold shovel won't stay straight anymore, so I was in the market for a new shovel. I do a lot of dispersed camping and you know what that means! I dig a hole at least once a day. This shovel has been perfect so far - very sturdy and due to the rubber washers it stays solid when in use. I tried the farro rod (or flint and steel) and it makes a great spark. Overall, very decent product. Looks cool too.