Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Item Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestitemstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh, I don't know how to describe this device, it's amazing! It's perfect for drawing any shape. It's great for hands-on experience, you can even make something with your own kids, and it's great for parent-child bonding!
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
I was installing some foam bricks (puffy decals to make the wall look like it was brick) in my son's bedroom. Working around his closet was such a pain. Now the closet is finished and I'm a happy mom. Plus I keep finding all of these other uses for it now. What a great invention! I can see myself using this a lot with art and home projects.
These contour gauges adre saving us so much time and money. We're remodeling an old house with a lot of odd angles. We're currently putting in flooring and cutting boards to the exact shape means less work and a clean, finished look. They're solid and easy to use. The built in measuring guide is a nice touch.
What a genius invention! Super easy to use! We placed linoleum tiles on the bathroom floor and made special cuts on toilets, door frames, corners, etc., so that it was easy to get the perfect effect. So easy to use. Works as it says, and it is very satisfying. Shape the perfect silhouette. Good product!
Product arrived very quickly and in a nice box we're going to keep the tool in. My husband has just about every tool ever made....and now he has the best tool for measuring tricky corners, and around all kinds of things! We are working on a flip house, and we are replacing just about everything! This tool helps get all those difficult things to measure done perfectly the first time!
I bought it as a gift for someone who does a lot of projects for me and others. It's great for houses like me where no two angles are the same. It's super easy to use and might even inspire you to do more projects.I'm finding out I use these a lot more than I thought I would. These contour tools make many jobs easier with better results because of the quality and usefulness I can recommend these to anyone!
Product arrived very quickly and in a nice box we're going to keep the tool in. My husband has just about every tool ever made....and now he has the best tool for measuring tricky corners, and around all kinds of things! We are working on a flip house, and we are replacing just about everything! This tool helps get all those difficult things to measure done perfectly the first time!
The lines are pretty jagged so I needed to work slow
This price is very suitable, versatile, durable and convenient gadgets, indeed true and easy to use, to achieve extremely accurate.
I have made quite a few renovations in my current house, which are very convenient for me. good results. This tool can help me achieve precise cutting, which helps me to seamlessly assemble parts together. Without this tool, it will be difficult for me to obtain the correct cutting shape.
Thank You so much for this product. Good quality and good price. I recommend this Store :)
Fast delivery, as described, is an excellent product.Looks very durable and gives a very accurate area template to cut.It's useful in doorways and strange angles.Basically, you can adapt it to the shape that you want to trace, adjust the slider, and then move the outline of the shape to where you want to cut, like tile or wood floor, or, in my case, carpet tile, but anyway, I'm glad we bought it, so it eliminates a lot of worry.
This is a versatile, convenient gadget that is truly authentic and easy to use, achieving extremely precise results.
This tool can help me achieve accurate cutting, which helps me to assemble the parts together seamlessly. Without this tool, I would have a hard time getting the right cut shape. My husband has started doing some small carpentry jobs. And gave it to him in advance. He really liked it. It is great, he says, because it shapes any edge. You can measure in inches and centimeters, and it locks in position to keep your size.
this is a really inexpensive if you compare it to other offers. thanks to the store owner!
I saw an ad for something similar, but at 4x the price. I ended up going with this one to see if it will do the job. Its really great for laying floor down around door frames and pipes. This helped me make accurate cuts and I am happy with the outcome of my flooring project - one thing hwoever is, that the bars are rather stiff and hard to adjust. You will need some force to shape it and it wont work on soft objects... at least not mine. I am thinking to maybe try oiling the center to make the bars slide easier. Have not done it yet though!