Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Item Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestitemstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came two weeks ago and still in good condition. I mix up treats - somedays it's cheese, sugarless peanut butter or broken to pieces puppy treats. It works any time! He gets excited when he sees me pick it up and it works great as a distraction.
Amazing teether! My dog went crazy for the ball filled with little treats, and finally my shoes are safe.
I bought it as a gift to our two pups who love dog puzzles. They Loves it!!! Great for keeping them busy and also clean teeth. I broke the dog treats to smaller pieces to hide it deeper in the ball.
My puppy is a rough nibbler as she goes through her teething. She has ravished any "tough" labeled toys so far. And then this ball came! We just got the balls today, but she's in love with them already. So much so that she has forsaken her favorite chew toy. Not sure about durability, will update the review later.
My dog isn't a big chewer, so we didn't get any problem with the ball. Already used it for every evening during past two weeks, and the ball is still intact. Well-made!
I needed something that would distract my 3 month old puppy while engaging her mind. The rubber material they use to make this is very sturdy and easy to clean. I usually soak it in some soapy water just to get in all the crevasses but always comes clean well.
I give this ball to my dog on my way out to work in the morning as a sort of treat/toy to keep his anxious little brain off the stress of me leaving. It doesn't' take him long to get all of the kibble out but he seems so excited whenever I get it out, and he is still definitely working on it while I'm walking out the door. So it works perfectly for my purposes. I am super happy with this purchase.
Not 100% chew proof but still fun!
We have an older dog that has some cognitive issues. It was recommended to get her puzzle toys, so I've decided to try a treat ball. We use the small training type treats and put in this and she would stay busy for an hour or more! She enjoyed it!! They are sturdy as well!
The ball is slightly smaller than I imagined, and I was worried it would be to easy to find all the treats. But I wedged quite a few in there and it took my Hassie a good while to pick the toy clean! She is a very curious and energetic pup so I am always happy to find a new source of enrichment for her.
I put treats in it and give it to my dog and she loves it. After the treats are gone she chews and plays with it for a long time. You can play fetch with it too. I am very happy with this purchase.