Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Item Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestitemstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These bits should be In Everyone’s toolbox. They are perfect for those hard to reach spots where you can’t reach in with your drill, but this extension does work! Very handy and a must have for making your life easier.
Worked as advertised. Can't say I put it through a real stress test, but it made the job I was doing much, much easier and I'm glad to have it in the box should I need it in the future. 4 stars because I dont really need 2 and would have rather paid less for 1.
Hubby saw this a while back and thought that would be neat but would have no use for it. Then he got into a tight space trying to drill something and remembered this. This won't be needed very often but is nice to have when it's use is required when drilling in tight or confined spaces. The two pack is nice to have as he can keep them one in the shop and the other with some of his other tools. He said that he thinks it should hold up as it won't need to be used a lot, but is nice to have when in a pinch and beats having to drive screws by hand.
Thank you very much store! Order received on time, bought the longest 400mm. This and came, took to twist one bolt holding the EGR on Peugeot 407,2.0 HDI, who encountered will understand what, I hope this thing will help out, how to check the feedback, thank you again ⭐⭐⭐⭐⭐! ! !
Fast shipping, nice fitting for my drill.
Got the extension as a gift for my dad, he is quite happy
It can be flexible, it can be bent to any shape. Lately I've been drilling pictures and tables, when I didn't have this extension bit drill, there were screws that I was very hard to drill because I didn't have the right position. Now when I'm not in the right posture, I can still drill very easily and comfortably. It is very sturdy, I fear it will slip out of the drill but not. It works better than I thought and expected. In general there is nothing to criticize.
Actually works! I was skeptical but thought I’d give it a try for my husband. He was please with it!
I bought this because we bought bunk beds for our kids and some part where so hard to reach especially with the drill. This attaches perfectly to the drill and your able to reach any place without it being uncomfortable.
Reliable store. Good product.