Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Item Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestitemstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this because we bought bunk beds for our kids and some part where so hard to reach especially with the drill. This attaches perfectly to the drill and your able to reach any place without it being uncomfortable.
Reliable store. Good product.
On the one hand, all rotate in any position, on the other, everything is like a tension and excessive noise. Honestly, I couldn't pull the screw from a corner. I kind of kept it as hard as I could. Basically, it works but don't except any wonders.
I had a project where I needed to place 4 screws in a tight spot and so I ordered these to aid in the project. I was very impressed with how well this worked. Very easy to use. Worked like a charm. Would buy again!
Same as in the description. Recoommend this seller.
I like it's flexibility and able to get into most spaces I don't like it doesn't have a locking notch in it for use with impact wrench even though it's impact rated.
Hubby needed these for work. He’s in HVAC and finds himself in tight situations many times. They have been very useful for him, flexible and durable.. great value! Very happy with this purchase
I half expected this not to actually work but to our surprise it is actually completely functional! We have used this several times for all sorts of installation, from book shelves to cribs, and it is very easy to use. You have to hold it with both hands as it is a pretty strong force from the drill, but it does work very well. Highly recommended!
This is a really genius idea. The material it is made out of is strong and notches move easily and hold in place. Each notch can be moved, to give you lots of possibilities and help you get to those hard to reach areas. The only thing was when i went to use it in those hard spots, turning adjusted it and i found myself having to readjust a few times. Overall, i think it is a necessary tool to have in the tool box.
Would this be the best tool for a professional contractor? Probably not, but for working around the house and doing some house rehabbing it works great. Sturdy (sturdier than I thought) and so far so good.