Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Item Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestitemstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This shovel can literally do everything! My husband has been wanting one and I am glad we got this one . It is made extremely well. Very sturdy. Not made of cheep materials. I highly recommend it.
This shovel is far sturdier than I imagined. While I probably would not add it to my backpack for hiking it is a great addition to the camping gear. Had decided to give it as a gift to my nephew but my husband insist we keep it. Great tool with valuable extras even for the car.
Bought to add to our camping gear. It's a great set. Very sturdy and well made. All the items fits into each other for one piece or can be used separately for multiple tools and it all fits into a bag that comes with the set that can be tethered to a backpack or nicely organized in a container.
I like this product! Shipping is very fast! Quality super!
Never know what you are missing until you get this shovel! It is so handy to have around the home. Seems to be very well constructed. It has so many hidden features. Versatile for garden and camping. I expect this to last me for many, many years.
looks exactly how it described, good quality, will buy order from here again
This shovel is the perfect add on to any Jeep, truck, farm, or camping set up. There are so many tools with it and it all compacts very nicely. Love all of the tools and how well they screw in together to make a long shovel handle. Would recommend to anyone.
This is a pretty cool shovel! When I ordered it I was thinking it would be smaller than I expected, but it's a standard survival shovel size. The tools tucked away in the handle are super useful. I carry it to help with foraging, keep it in my truck (weekend camper) for odd jobs, and keep it around for bugout purposes. I'm pretty happy with it.
Revised review, moved from 3 stars to 5 stars. Good compact shovel. Knife is so well hidden I thought it wasnt included. After a few weeks and some use heard some rattling, opened her up and Knife. 5stars never leave home without it.
This thing is built to last!! The quality of it is so nice and it feels indestructible! All the tools inside are good quality and useful! It’s definitely worth it and I highly recommend! I love it! Just remember the knife is inside one of the pieces and you have to tap it out. Customer service is great!
I absolutely love it! I thought i wouldn't need it that much unless I was camping or shoveling..but, i used it a couple times already after just receiving it a few days ago for screwing a new cargo carrier together and the knife for cutting up thick card board for recycling.
Great for camping. Very strong and sturdy.
Bought this thing for emergency for my bug out bag. Had it in the back of my jeep and just happened to get stuck in the snow right as a blizzard was blowing in. This thing was easy to put together and a absolute amazing tool in a pinch. It definitely saved my booty that day.
Great product for the price. Compact and sturdy. Comes in handy when camping or stuck in wildernesses.
We were a little bummed that the bag it came with was black instead of camo but that's the worst thing we can say about it for now. Hubby put it together and played around with it. Now he can't wait until we go on our next ride to give it a try.
I was a bit skeptical when I ordered this but when I unboxed it, I was shocked at the quality of it! We will be using this entire tool while camping and hiking. It packs easy with all of it's multiple tools with it.
The product came quickly but is missing the top part of the handle. However, it appears to be a great product.
Great camping/compact shovel. Very sturdy. The accessories are good and the shovel itself is great. I Would have given it 5 stars. I am impressed with the shovel, overly thrilled with the other accessories (knife, fire striker)
I love how compact it gets. I have not used it extensively yet but so far so good. It is indeed able to cut rope easily and dig a small fire pit. I will be buying one for every vehicle.
This is one of those purchases that you think is really cool and super awesome and you would be right. Really study, I like the weight to it. Its such a awesome tool to take camping or just you know, killing zombies, lol. It's really cool!
I'm surprised with how sturdy it feels. And water proof gaskets on each section is a nice touch. The knife is much smaller than it looks in the pictures, but still a useful tool. Thanks!
I love this little shovel. Its compact like many other, but i like i change the length, i took the shovel out to the garden and played with it. It works wonderfully, it chops, and cuts. Im putting it the vehicle and will be using it camping
This shovel is awesome for the price I've used everything and no complaints
Okay, so overall this product met my expectations. I wanted something durable, but not too expensive. I came across this particular product and liked what I saw. It comes with a pouch so it can be carried more conveniently. The only problem I found was the compass. The compass only works at a certain angle. I don’t know if it’s just a bad design, but I wouldn’t depend on it. I am overall happy though. I still haven’t taken it out, but I intend to put it to use soon.
This little kit packs alot of different tools into one. If you are an outdoors person like I am, this is a must have. Perfect for camping, overlanding, off roading or anything in between. The quality and value can't be beat. This is a must have!