Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Item Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestitemstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So I've been watching these videos all the time and not by choice.lol. they looked incredible but like most things you see advertised online constantly is usually poor quality. This product I must say is really nice. Now that I've had it in my hands playing with it I feel as though I want to go camping and build stuff .lol. the tiny box it came in made me kinda laugh and think omg what's this. I guess I was expecting a box with a fully assembled tool in it. It was a nice surprise to see the sheath it comes with and how compact this thing can be. I can literally fold it and shorten it and put it in my glove box .
This thing is heavy and is made like a tank. I’m not going to complain because it was built to last. I purchase this to use while out camping and hiking which this item might be too heavy for my backpack. Other than it weight, it’s a good product and does what is advertised.
Bought this for a birthday present for my father. He loves his survival equipment and he didn't have a shovel for his backpack. He loves it.
This is a great all in one tool! I go fishing all the time and this is great for making your way through the wilderness. It’s great to find bait. Feels incredibly sturdy! I recommend it!
Here you see the shovel in its spear configuration. I'd say this is probably the most intimidating weapon configuration. The shovel itself has a blade on one side but it lacks intimidation because it just looks like an ordinary shovel. I think if you wielded the spear blade in self-defense you can avoid a confrontation altogether. Shy of them having a gun you would clearly have the reach advantage. The shovel has several other tricks up its sleeve in terms of hidden weaponry. As far as a shovel goes...well it does that too which was the original intent of this purchase.
Omg just beautiful
Heavy duty! Don’t believe the bad reviews! Just don’t go crazy with the knife spear attachment. This thing has serious mass to it! It comes with a Phillips and flat head attachment,it has a saw, a fire starting flint that actually works, and a shovel that has triple uses. One use is as a chopping axe, a saw, & of course a shovel and a hoe! And it even has two spots to be able to tighten or loosen bolts, of course they would have to be away from any blocking obstacles. And it also has a glass breaker at the end of the handle, a whistle. I believe it has one more uses but it skips my mind at the moment. Obviously this can be used as a weapon in a couple of different ways. Oh yes, it looks like it has a couple of bottle openers. I have yet to use it but because of its sheer girth and mass it’s seems to be heavy duty enough to do extreme jobs and the grooves for screwing the handles on and off seem to be machined very well!
This shovel can literally do everything! My husband has been wanting one and I am glad we got this one . It is made extremely well. Very sturdy. Not made of cheep materials. I highly recommend it.
This shovel is far sturdier than I imagined. While I probably would not add it to my backpack for hiking it is a great addition to the camping gear. Had decided to give it as a gift to my nephew but my husband insist we keep it. Great tool with valuable extras even for the car.
Bought to add to our camping gear. It's a great set. Very sturdy and well made. All the items fits into each other for one piece or can be used separately for multiple tools and it all fits into a bag that comes with the set that can be tethered to a backpack or nicely organized in a container.
I like this product! Shipping is very fast! Quality super!
Never know what you are missing until you get this shovel! It is so handy to have around the home. Seems to be very well constructed. It has so many hidden features. Versatile for garden and camping. I expect this to last me for many, many years.
looks exactly how it described, good quality, will buy order from here again
This shovel is the perfect add on to any Jeep, truck, farm, or camping set up. There are so many tools with it and it all compacts very nicely. Love all of the tools and how well they screw in together to make a long shovel handle. Would recommend to anyone.
This is a pretty cool shovel! When I ordered it I was thinking it would be smaller than I expected, but it's a standard survival shovel size. The tools tucked away in the handle are super useful. I carry it to help with foraging, keep it in my truck (weekend camper) for odd jobs, and keep it around for bugout purposes. I'm pretty happy with it.
Revised review, moved from 3 stars to 5 stars. Good compact shovel. Knife is so well hidden I thought it wasnt included. After a few weeks and some use heard some rattling, opened her up and Knife. 5stars never leave home without it.
This thing is built to last!! The quality of it is so nice and it feels indestructible! All the tools inside are good quality and useful! It’s definitely worth it and I highly recommend! I love it! Just remember the knife is inside one of the pieces and you have to tap it out. Customer service is great!
I absolutely love it! I thought i wouldn't need it that much unless I was camping or shoveling..but, i used it a couple times already after just receiving it a few days ago for screwing a new cargo carrier together and the knife for cutting up thick card board for recycling.
Great for camping. Very strong and sturdy.
Bought this thing for emergency for my bug out bag. Had it in the back of my jeep and just happened to get stuck in the snow right as a blizzard was blowing in. This thing was easy to put together and a absolute amazing tool in a pinch. It definitely saved my booty that day.