Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Item Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestitemstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am not a gadget person but I like to make salad & hate to chop veggies so I ordered this hoping it might inspire me. The first day I got this I made a HUGE bowl of tuna salad with lots of celery, apples & onions in just minutes. You have to cut the veg just small enough to fit in which I was lazy about & I was pleasantly surprised It doesn't take alot of force to push them through the dicer . I love that the bottom holder can hold a lot of chopped vegetables which saves the hassle of constantly dumping out & putting together. clean up was a cinch . Love this thing.
This has saved my hand ! It takes little to no time now to make chopped salads which my family loves and was spending money on buying at the deli. Now I make three times the amount for a fraction of the cost and I know it’s fresh and clean. Super easy to use Original item arrived and it broke before I had a chance to use it. Emailed company and in two days I had a free replacement. Amazing customer service and a great product. I will be buying one for everyone on my holiday list!!
Works well to make uniform size onion pieces for cooking - out of the box I diced 3 onions that ultimately went into 3 dishes - made it possible to cook all 3 without the drudgery of prepping the onion 3 times. Cleaning the tool was OK- I cleaned it by hand and did not use the dishwasher or the little brush that came with the device - those may make it easier than what I experienced. Also, the chopper space is a little limited, so I found best results were from thinner slices of onion and more times of chopping - making it a little more work than I expected. But overall very useful and gave me a headstart in cooking multiple dishes - which is frequent now that we are all home.
If you are buying this - please BE REALLY REALLY CAREFUL - it is super sharp and that super sharp is 5* positive and 5* negative - depends on how is your experience. The product is awesome but dangerous to use. My spouse couldn't touch it after finger was sliced so returned it.
With this purchase I came across a rare combination, Excellent product and outstanding customer service. I tried other vegetable choppers and food processors. Off all those this is the best. Cutting vegetables like onion, carrot, potato, cabbage etc is very easy and cleaning is easy too.. Be cautious the blades are sharp and don't discriminate between fingers and vegetables. I like this product and recommend this.
I've had this onion chopper for a couple of months and it gets used several times a week for various veggies. It is amazing. I bought one for my mom for Christmas and decided to get one for myself after a cheaper version broke on me. This chops evenly and quickly without a significant amount of pressure, has the capacity to hold one onion or bell pepper - maybe two if they are small and cleans fairly easily. Blades are still super sharp and it still chops as well as it did initially. My kids argue over who gets to chop veggies since we got this! Even my 3 y/o can push down hard enough to chop most things.
My 8 and 11 year-olds love to help in the kitchen, but letting them cut up onions and some other things still makes me nervous and/or has left us with some cuts. I bought this thinking it would be an easy way to get them involved with dinner that wouldn't require as much oversight from me, but now I am obsessed. I have great knife skills after years of practice, but this creates such uniform results that I find myself reaching for it for my own use too. It is also great for canning season when there is so much chopping to do. I highly recommend this as an addition to your kitchen - kids or no!
With my arthritis and trigger finger, was afraid this would be difficulty to use. It is easy to use, easy to clean and easy to set up. So much better than dicing by hand, which I have done for over 50 ears. I purchased a 10 lb bag of large onions and chopping them up was a breeze. Used my food saver to bag the onions and put them in the freezer for when I am ready to use. Quickly washed my chopper and it was ready for the next time. Love the little brush that comes with it. Makes sure the device is thoroughly cleaned.
I have been looking for an onion and veggie chopper for a while. I purchased one from Bed, Bath and Beyond last year but returned it because it did not work well. It was flimsy and I having to push down on the lever was gruesome. This product is perfect! I can chop my onions, bell peppers, and mushrooms quickly. I love the sturdiness of this product, not flimsy at all. You may have to cut the onions and bell pepper in half so it will fit on the chopper. I did cut the tips of my fingers on the dicer so be careful when lifting the top off. It is easy to clean but you will have to take it apart to make sure all of the chopped veggies are cleared. I plan to purchase one for my mother and sister. Highly recommend.
I had a chopper i had for years. It finally broke, and had to find a new one. I hate finding replacements for loved tools because nothing ever seems to live up. This one is amazing. I love the design. it keeps food in place while you chop it. it is nice and sturdy,and has a big catch bin. Pieces pop out for easy cleaning. I also love how the blades are elevated a bit over the bin so stuff doesn't get smashed when it starts getting full. and I love the slanted design. it helps absorb the force of you pressing on the top. I even love it better than my other beloved chopper.
I’ve had mine for about 2-1/2 months and use it once or twice a week....Wow. Makes *very* short work of chopping onions. I am not skilled with knives, and have always been disappointed with how I dice and cube. I’ve tried other tools that are supposed to be multi-use (slicing/shedding/cubing/dicing). Some have been fine with some functions, but none has diced or cubed well. This one does: quickly, easily, and tearlessly. So far, I’ve used it only for onions, but if the quality and durability last, I’ll be satisfied if that’s all I ever use it for. (As soup season nears, I’ll undoubtedly try it with potatoes and carrots. When I do, I’ll revisit this review if necessary.)
I chop a lot of onions, peppers, potatoes, tomatoes, carrots..... This thing works perfect and has a consistent size so everything cooks at the same rate. All i have to do is wash the veggies and cut them in large pieces and the lever action type cutter really is easy to do. My 9 year old grand daughter loves helping as long as she gets to use the chopper! I hand wash the chopper-it is easy. Just be careful with the sharp edges of the cutter! Everything can fit right back inside container to be easily stored inside the cutter when not in use!
I HATE chopping onions. I actually hate eating onions, too, but they're easy enough to pick around. The chopping is what really gets me. My eyes always tear up and it's painful. I've tried chewing gum and running water and all the old wives' tales they tell you, but nothing really worked. Until this. It's got a solid base, and lets you dice veggies like those dreaded onions with ease. It's great for kids to help in the kitchen, or maybe those with arthritis who can't chop as well with a chef's knife. It's easy to clean (just throw it int he dishwasher) and it comes with two different sizes of choppers. I was pleasantly surprised.
I bought this because I have been meal planning and cutting up veggies is my worst nightmare that is until I found this little gem. It cuts down prep time by more than half. The clean up is super easy too. Before this, I used a food processor but would always get discouraged because of the clean up. This is easy and the onions fall neatly into the bottom half of the chopper. I would highly recommend to anyone. I now make my egg salads and pico de gallo in half the time. The only negative thing I could say is that for the onions or anything a little more on the hard side, you will have to put a little force but I found that slamming my hand onto it chops it quick and easy.
Does an okay job, but really hard to press even tomatoes through. Slicing onions was quick and easy, but dicing took some extra pressure. Doubt I would have bought it if I'd tried it first. I'll keep it, and I'll probably use it, but my sharp knife will get the job done quicker.
I love this chopper. It definitely is sharp, but it has to be in order to cut through vegetables. It even cuts tomatoes. Someone mentioned putting the meaty part of the vegetable down and the peel up. That is great advice. Definitely don't touch the blades with your fingers! Don't let your kids play with this – it is sharp enough to cut vegetables, so it will definitely cut little fingers. We found this out the hard way.
At first I had a bit of a problem changing the blade, trying to be extremely careful, knowing full well that it's SO SO SHARP, but I figured it out and got it done! Once I was able to overcome that small problem everything was great! Those sharp blades made short work of the chopping jobs I put them to so I am very happy with my new chopper and looking forward to my next recipe that needs chopped something (apples, maybe?) Also, must mention how sturdy this chopper is relative to previous choppers I've had. I can tell this one will LAST unlike the other ones which I had to toss in the trash because they turned out to be so FLIMSY! VERY HAPPY WITH MY PURCHASE!
I hate leaving reviews but I must say that this cooking tool is amazing. The blades are sharp and cut my prep time down by more than half. I recommend cutting most vegetables in half before you use this. shockingly it even Cuts potatoes with ease. I have and will continue to recommend this product to friends and family.
i really liked this product wish I would of purchased earlier ,I liked the way it handled it cut really quick threw my vegies and it had a compartment so your food can fall in was made great so far holding up I have used it several times already and only had it 3 weeks. on sturdiness I would of gave 5 stars instead of 4 but im going to wait and see on how it holds up a couple of months from now
My mom absolutely loves this chopper. She is an avid cook and cooks 2 meals everyday that involve chopping onions. I have been gifting onion choppers to my mom for the last 4 years. Initially I had bought the chopper from a different company which broke quite easily. However, this one is much more sturdy and my mother is very happy with it. My mom also uses this chopper for ginger, carrots and some squashes. She mentioned that the blades and body of this chopper is much better than the previous brand.
Every year my family makes a recipe for the holidays that requires 12 large onions chopped up. I'm the guy that usually does the chopping. My son had broken my onion goggles a few weeks ago by slamming them in the drawer so I was looking to order a new pair when I stumbled across this product. Wow! What a serendipitous discovery. This thing is amazing.
I have purchased all sorts of onion choppers in the past, but this one really works. It is easy to use, chop, clean, and store. I have rheumatoid arthritis in both hands and it is very difficult for me to chop things up at times. This was a godsend when I found this product. I have had it for a month and am still really happy with it. One note though: it is not a toy and the blades in the two discs are SHARP! Be careful when you go to wash them. I do not have a dishwasher so I have to wash them by hand. This is not a negative reflection on the product at all! I wasn't paying attention when I cleaned the chopper the first of couple of times. I recommend this product. It's not a piece of cheap junk. It's solidly made, and it is safe, and very effective. :)
Well I just got it and immediately used it. It cut precooked sirloin medium rare steaks from sams club (by the way smiths sirloins tastes way better), celery, bell pepper, and onion. Added merlot wine, a bit of pot roast seasoning (mainly flour), garlic of course, salt and pepper, teryaki sauce, soy sauce. I honestly think i cooked it in like 15 minutes no more. Delicious. Absolutely loved the texture of the food although would be nice if they included one more larger hole cutter. This tool reduced my time by half and made everything MUCH easier and MUCH funner. Will see how the longevity is. I will change my review if not.
This is a great chopper. I agree with the other 5 star reviews here. What I would like to add to this review thread is a complaint several users are having and posting negative reviews. The hinge that holds the top gray piece to the bottom clear tray can appear to be broken. My wife experienced that and was about to go back to her old chopper when she figured it out. If you take the top gray piece and turn it upside down you will see a small lever on the hinged end. When you move this lever up or down it either engages or disengages the hinge. It is rather easy once you see it. Disengaging the hinge allows for it to separate into two pieces so it fits better in the dishwasher.
This thing is SHARP!! Please be careful when opening the box and washing each of the attachments. This thing cut both myself and my mothers hands. All that said though, it is quite the handy tool and can quickly do a trillion things you need, especially for a newbie chef like me.