Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Item Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestitemstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This has saved my hand ! It takes little to no time now to make chopped salads which my family loves and was spending money on buying at the deli. Now I make three times the amount for a fraction of the cost and I know it’s fresh and clean. Super easy to use Original item arrived and it broke before I had a chance to use it. Emailed company and in two days I had a free replacement. Amazing customer service and a great product. I will be buying one for everyone on my holiday list!!
Works well to make uniform size onion pieces for cooking - out of the box I diced 3 onions that ultimately went into 3 dishes - made it possible to cook all 3 without the drudgery of prepping the onion 3 times. Cleaning the tool was OK- I cleaned it by hand and did not use the dishwasher or the little brush that came with the device - those may make it easier than what I experienced. Also, the chopper space is a little limited, so I found best results were from thinner slices of onion and more times of chopping - making it a little more work than I expected. But overall very useful and gave me a headstart in cooking multiple dishes - which is frequent now that we are all home.
If you are buying this - please BE REALLY REALLY CAREFUL - it is super sharp and that super sharp is 5* positive and 5* negative - depends on how is your experience. The product is awesome but dangerous to use. My spouse couldn't touch it after finger was sliced so returned it.
With this purchase I came across a rare combination, Excellent product and outstanding customer service. I tried other vegetable choppers and food processors. Off all those this is the best. Cutting vegetables like onion, carrot, potato, cabbage etc is very easy and cleaning is easy too.. Be cautious the blades are sharp and don't discriminate between fingers and vegetables. I like this product and recommend this.
I've had this onion chopper for a couple of months and it gets used several times a week for various veggies. It is amazing. I bought one for my mom for Christmas and decided to get one for myself after a cheaper version broke on me. This chops evenly and quickly without a significant amount of pressure, has the capacity to hold one onion or bell pepper - maybe two if they are small and cleans fairly easily. Blades are still super sharp and it still chops as well as it did initially. My kids argue over who gets to chop veggies since we got this! Even my 3 y/o can push down hard enough to chop most things.
My 8 and 11 year-olds love to help in the kitchen, but letting them cut up onions and some other things still makes me nervous and/or has left us with some cuts. I bought this thinking it would be an easy way to get them involved with dinner that wouldn't require as much oversight from me, but now I am obsessed. I have great knife skills after years of practice, but this creates such uniform results that I find myself reaching for it for my own use too. It is also great for canning season when there is so much chopping to do. I highly recommend this as an addition to your kitchen - kids or no!
With my arthritis and trigger finger, was afraid this would be difficulty to use. It is easy to use, easy to clean and easy to set up. So much better than dicing by hand, which I have done for over 50 ears. I purchased a 10 lb bag of large onions and chopping them up was a breeze. Used my food saver to bag the onions and put them in the freezer for when I am ready to use. Quickly washed my chopper and it was ready for the next time. Love the little brush that comes with it. Makes sure the device is thoroughly cleaned.
I have been looking for an onion and veggie chopper for a while. I purchased one from Bed, Bath and Beyond last year but returned it because it did not work well. It was flimsy and I having to push down on the lever was gruesome. This product is perfect! I can chop my onions, bell peppers, and mushrooms quickly. I love the sturdiness of this product, not flimsy at all. You may have to cut the onions and bell pepper in half so it will fit on the chopper. I did cut the tips of my fingers on the dicer so be careful when lifting the top off. It is easy to clean but you will have to take it apart to make sure all of the chopped veggies are cleared. I plan to purchase one for my mother and sister. Highly recommend.
I had a chopper i had for years. It finally broke, and had to find a new one. I hate finding replacements for loved tools because nothing ever seems to live up. This one is amazing. I love the design. it keeps food in place while you chop it. it is nice and sturdy,and has a big catch bin. Pieces pop out for easy cleaning. I also love how the blades are elevated a bit over the bin so stuff doesn't get smashed when it starts getting full. and I love the slanted design. it helps absorb the force of you pressing on the top. I even love it better than my other beloved chopper.
I’ve had mine for about 2-1/2 months and use it once or twice a week....Wow. Makes *very* short work of chopping onions. I am not skilled with knives, and have always been disappointed with how I dice and cube. I’ve tried other tools that are supposed to be multi-use (slicing/shedding/cubing/dicing). Some have been fine with some functions, but none has diced or cubed well. This one does: quickly, easily, and tearlessly. So far, I’ve used it only for onions, but if the quality and durability last, I’ll be satisfied if that’s all I ever use it for. (As soup season nears, I’ll undoubtedly try it with potatoes and carrots. When I do, I’ll revisit this review if necessary.)
I chop a lot of onions, peppers, potatoes, tomatoes, carrots..... This thing works perfect and has a consistent size so everything cooks at the same rate. All i have to do is wash the veggies and cut them in large pieces and the lever action type cutter really is easy to do. My 9 year old grand daughter loves helping as long as she gets to use the chopper! I hand wash the chopper-it is easy. Just be careful with the sharp edges of the cutter! Everything can fit right back inside container to be easily stored inside the cutter when not in use!